Under direct supervision, learns to in-depth skills in functional area. Develops initial expertise and works on small projects for review by supervisor. May learn to develop or provide input on the department or program plans. Provides administrative support to assigned area. Provides technical assistance to customers and staff. Researches and resolves detailed program or client issues/questions and prepares documents. Reviews and processes transactions in assigned area, and makes program-related determinations. Verifies data and/or monitors compliance of assigned transactions with agency procedures, policies and/or specifications